Terms And Conditions
– Shipping Charges
– Return Policy
For all your questions, comments or ideas, you can email info @ japanmanie.nl
Sales and delivery conditions are filed at the Chamber of Commerce in Amsterdam. At all deliveries the Dutch Law is applicable.
– Europa –
Belgium, Bulgaria, Belarus, Bosnia and Herzegovina,
Croatia, Cyprus, Czech Republic,
Finland, France, Faroe Islands,
Germany, Greece, Guernsey, Gibraltar,
Iceland, Ireland, Italy,
Latvia, Lithuania, Luxembourg, Liechtenstein,
Malta, Macedonia, Monaco, Moldova, Montenegro,
Slovakia, Slovenia, Spain, Sweden, San Marino, Svalbard and Jan Mayen, Serbia, Switzerland,
Ukraine, United Kingdom,
– North America –
– Asia –
All products are manufactured after ordering. It takes 2-7 business days to manufacture the product.
The average delivery time for your order is 5 business days, depending on the destination.
Once the manufacturing and shipping process is complete, your order will be delivered to your final address.
Prices are inclusive of 21% VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.
Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted. The transaction currency is Euro.
All products are free shipping.
The exact prices are shown at the end of the ordering process.
You are responsible for (and shall charge) all applicable taxes, such as but not limited to sales taxes, VAT, GST and others, and duties associated with the Products (if and as applicable).
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense. In the event that your item is defective in anyway, not including wear from normal use, please contact us at firstname.lastname@example.org. We will make sure to take care of you.
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
When the cup has been opened or unsealed (other than where necessary to inspect) you can’t return it, because of hygiene measures.
We does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
Returned by Customer – We do not refund orders for your remorse. Returns for products, face masks, as well as size exchanges are to be offered at your expense and discretion. If you choose to accept returns or offer size exchanges, you would need to place a new order at your expense for a face mask or a product in another size.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,
therefore Japan Manie shop, Plus Dutch reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.